If you had any problem with your product, please contact us directly at firstname.lastname@example.org and we will do our best to solve your issue. We provide you a refund if you received a damaged good or send you a new one for free upon receiving the product back from you.Items may be returned only with prior authorization.
All shipping and handling fees are non-refundable with an exception where Mybuzzdeals has made an error by shipping and incorrect item to the customer. In this case, the customer must contact us via email to obtain a return label. Once item is returned back to the warehouse a correct replacement unit will be shipped out or store credit issued for the full amount of the order if the correct unit is unavailable. Mybuzzdeal must be informed of the receipt of incorrect merchandise within 3 days of the delivery.
A customer must return merchandise at their expense within 30 days from the date of delivery with prior Return Merchandise Authorization number. If an exchange is not requested at the issuing time of the RMA and automatic store credit will be applied once merchandise is returned back to the warehouse.
All reimbursements are done in the form of a company credit which can be used towards new orders. Member may request a refund back to the credit card in which case a 5% credit card processing fee will be deducted from the total amount of the refund. Refunds may take 3 to 7 business days to post back to the credit card.
Please note that in the case of damage to an item during shipping we as the shipper are required to file a damage claim with the carrier, and proceed according to carrier regulations prior to being able to issue any exchange, credit, or refund.
In the case that a package arrives damaged we must be notified within 07 days of the date of delivery.
In the case that an RMA (Return Merchandise Authorized Return) that was shipped to us at the customer’s expense arrives damaged the customer themselves as the shipper in this case will be responsible for filing a claim with the shipping carrier. We will hold the returned unit for the carrier inspection which must be scheduled by the customer for up to 14 days equivalent to two weeks.
All original packaging must be kept intact by the customer in order for a carrier claim and inspection to be initiated by us once we are notified of the damage to your shipment. Please make sure you retain the original shipping box which contains the carrier’s shipping label and original tracking number.
Please note that you are not able to file a claim with the carrier directly as we are the shipper, and you must make sure to notify us of any damage to an item within the above stated time frames.
An exchange, credit or refund will be issued once the carrier claim is approved.
Please note that a Damage Claim will normally take a minimum or 14 business days to be processed by the carrier.
In the case that an item is lost in transit and does not arrive to its destination after it has been provided to the carrier by us, as the shipper we will file a lost claim with the carrier once we are notified that an item has not reached its destination successfully.
Please note that you must notify us of the loss of any shipment within 30 days after its shipping date.
Once we are notified that an item has been lost in transit we will immediately file a claim for loss with the carrier.
All lost claims will be processed according to the carrier’s terms and regulations.
Please note that a lost claim may take a minimum of 14 business days to be processed by the carrier.
A refund, exchange or credit may be issued only once the claim is processed and approved by the carrier.
We do not encourage you to place any replacement orders for lost packages as the item may still be delivered to your customer at any time until the claim is processed and approved.
In the case that you have selected a signature requirement for the delivery of your package and item has been delivered to its destination and a signature has been obtained at the point of delivery, a lost claim will not be able to be filed.
If a signature was not requested during the checkout, please note that a lost claim will not be permitted to be filed as per carrier regulations in the case that an item is delivered to its destination without a signature, or has been left at the front doorstep of its destination according to the carriers tracking information.