Not happy with your product? Drop us a line at firstname.lastname@example.org with the delivered product images and ur cause of discomfort and our 24/7 support team shall arrange to assess & refund/re-send your claim. We would love for you to be back!
If you receive any goods in a damaged condition, we may send you back the amount paid for the goods or send replacement goods at our discretion if you notify us when you just receive at email@example.com We may ask you to provide proof of the damage, as a condition of refund or replacement.
Please note that in the case of damage to an item during shipping we as the shipper are required to file a damage claim with the carrier, and proceed according to carrier regulations prior to being able to issue any exchange, credit, or refund.
In the case that a package arrives damaged we must be notified within 07 days of the date of delivery.
In the case that an RMA (Return Merchandise Authorized Return) that was shipped to us at the customer’s expense arrives damaged the customer themselves as the shipper in this case will be responsible for filing a claim with the shipping carrier. We will hold the returned unit for the carrier inspection which must be scheduled by the customer for up to 14 days equivalent to two weeks.
All original packaging must be kept intact by the customer in order for a carrier claim and inspection to be initiated by us once we are notified of the damage to your shipment. Please make sure you retain the original shipping box which contains the carrier’s shipping label and original tracking number.
Please note that you are not able to file a claim with the carrier directly as we are the shipper, and you must make sure to notify us of any damage to an item within the above stated time frames.
An exchange, credit or refund will be issued once the carrier claim is approved.
Please note that a Damage Claim will normally take a minimum or 14 business days to be processed by the carrier.